Citizen Rider

Some advice and a lot of first-hand anecdotes and observations from someone who accidentally had a career in the bike business.

Showing posts with label customer improvisation. Show all posts

Showing posts with label customer improvisation. Show all posts

Monday, July 06, 2020

"My brakes were squeaking, so I sprayed oil in the calipers..."

Yes, it really happened. I didn't do the check in, but David told me about it. "I think I made it worse," the customer concl...

Wednesday, July 20, 2016

Try to be nice. Try to be nice. Try to be nice...

Home Mechanic Week continues. On the stand before me is a Cannondale Flash 29er with Avid Elixir hydraulic disc brakes. The customer got mad...

Monday, June 15, 2015

Customers do the darnedest things, part 3,657

"There's something wrong with my brakes." Look closely at where the barrel adjuster for the lever has ended up. The...

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About Me

cafiend: I like to explore under my own power. I like to avoid using motor vehicles, but I'm not obsessive about it. Okay, maybe I'm a little obsessive about it.

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