Showing posts with label The Fun Business. Show all posts
Showing posts with label The Fun Business. Show all posts

Sunday, April 03, 2016

A service economy

An economy based on stuff cannot last. This was obvious to a few people several decades ago, but in a society where success is measured by money and possessions, the few early adopters of more simplified lifestyles were simply plowed under by the economic and social trends of the 1980s.

I am no Mother Earth News cover boy for self reliant homesteading. I believed the grid could be saved. I believed that some level of consolidation was actually beneficial. There isn't enough land and water for every individual to establish a subsistence farm anyway, and not everyone has a green thumb. We'll always be trading skills to complement whatever each of us might lack.

When the majority of people buy fewer things and make them last, manufacturers need to retool their thinking as well as their production lines. Manufacturers are notoriously slow to do this, but the realities of cash flow bring it to their attention eventually. The nice thing about the bike industry is that no company is too big to fail. If one or more of them make bad judgments about the near and farther future of bike riding, other companies will rise to provide the products that real people in the real world want to buy.

From the "ten speed" boom in the 1970s through the mountain bike boom of the 1990s there were a lot of companies providing small-to-medium lines of product. The industry consolidated around the collapse of the mountain bike boom, so now we have a handful of companies with bewildering product lines offering immense variety under a few big brand names. Not every company is huge, but the biggies try to use the weight of their name to make their offerings in a small niche seem like a better choice. It actually makes product research harder for a consumer, and harder for a retailer who cares for consumers, to figure out what the best choice might be. And Big Bicycle caters to big dealers. They depend on that faltering model, moving large quantities of product outward from the factory and harvesting dollars inward. We'd all be better off if they did collapse.

Mass manufacturing and marketing just creates mass quantities of rubbish. I'm not talking about the long run, either. Consequences accumulate blindingly quickly these days. From the factory floor to the Great Pacific Garbage Patch might be only a matter of weeks or months. Perhaps not so much for bike stuff, but even there it's a challenge to keep something going for more than a couple or three years.

The emerging economy sells experience. This is true whether the experience is wolfing down a Big Mac or taking a Viking River Cruise. The economics of experience are trickier to manage than the bean counting of manufacturing and distribution. There will still be products involved. But the underlying principle is that the average person will be better off owning less and doing more, and saving a little money for later, which means that, overall, less money circulates at a given time. It will all circulate eventually. Think of the overheated economy of stuff as suffering from high blood pressure and all the ills that go with it, and the experience economy as the leisurely heartbeat of someone moderately athletic.

The experience-based economy makes us all entertainers and hosts and counselors and healers and teachers. It makes us interact. It brings us together much more than the acquisition of money and stuff ever did. I'm not the warmest guy you'll ever meet. Probably nearer the other end of the spectrum, actually. Even so, I would rather help someone than hurt them; help them and get them the heck away from me, but help, nonetheless. So the idealized experience economy does not have to turn us into a uniform mob of hugging hippie freaks. Fear not, and forge ahead. And if you like hugging hippie freaks, that's fine, too. We each groove in our own way. The experience economy has a place for all sorts.

Wednesday, April 01, 2015

A life of sport vs. the sport of life

As money gets tighter for more and more people -- as more and more people keep making more and more and more people -- consumer civilization will not last much longer. There's no way a bloated population can find enough things to do that earn enough money to buy enough things so that the majority of them can enjoy the kind of lifestyle that leads to obesity and the diseases of idleness.

A society where exertion is optional develops sports as ways to entice some people to get out of their recliners for a while and build up a healthy sweat. Recreational athletes go for personal records and measure themselves against their fellow competitors. Some of them spend more money than I make in a year on their gear and trips and entry fees.

Sport is seductive. It is such an accepted element of civilized life that one can dip into it without questioning its value. Obviously, exercise is good. Pick an activity or a set of activities, buy the gear and perform the requisite exercises. As an added bonus, some activities seem to have less environmental impact than others.

Humans seem to decide a lot of things on the basis of lesser harm rather than greater good. "Could be worse! I could drive a bigger SUV." "Could be worse. I could be towing a trailer full of ATVs instead of a trailer full of mountain bikes." All true as far as it goes, but it just delays the reckoning. It does not avoid it.

The mobility afforded by the automobile opened up the the countryside to travelers like nothing before. It became so normal that no one could imagine life any other way. The same mobility that allows someone to drive a 2000-pound tank half a mile to a grocery store for a quart of milk and a loaf of bread also opens up the 100-mile super commute from a distant suburb to a commercial center. But this normalization of speed and cruising radius makes people forget how to live where they live.

I admit I have been part of the problem. Even though my self-propelled recreational activities have all been part of my working life, only a few of them have practical applications. Bicycling and walking head the list. Then, because of my rural environment and seasonal snow cover, cross-country skis figure in the mix because I use them to gather useful items from the winter forest. Take away the snow, I walk. And I still feel it's acceptable to propel yourself on land or water just to groove on the surroundings. No motor, a natural pace. Sometimes these jaunts can have an added purpose, like trying to find a bobcat den or a heron rookery as part of a wildlife survey.

Over the years in the gear business I have made money on peak baggers and braggarts and high-strung athletes whose personal demons prod them to set their bodies on fire with fatigue, over and over in search of some sort of purification. They could change their minds and go outside at a more measured pace and still benefit from my services. I don't need anyone to be a tech-worshipping gear addict. And the tightly-wound types who need constant validation move on sooner or later because I have trouble keeping up the pace, shoveling emotional coal under their never-resting boiler.

Competitive athletes live from finite event to finite event. Competition is an arms race, requiring constant investment. It's a luxury. The sport of life, on the other hand, requires far less investment in equipment and you're on the course all the time. The entry fee is already covered. You're here. It's your choice how much you slave away to participate in the Machine Age. Some is good. Too much will definitely take you down.

Monday, February 23, 2015

Fat Bikes: from obscure to annoying in 24 months

Fat bikes started out as sort of a secret society. Now they're incredibly hip. Maybe that's the secret to success in America: Get fatter. The original mountain bikes were fat-tired, fun-loving and durable. Then they became tweaky and expensive. But once you go fat you can never come back. So only a fatter bike can capture the public's affection. And with popularity comes misunderstanding and come-lately "expertise."

As the fat bike bus gets larger and picks up more idlers from the sidewalk, the cacophonous chatter of misinformation rises in the background. And news of misbehavior filters in, like the report brought to us by a fat bike rider from Barnstable, Massachusetts, that fat bike tracks across fragile dunes in the Cape Cod National Seashore have brought unwelcome scrutiny from law enforcement. When popularity surges, idiocy increases.

A bike shop in the 1990s needed good answers to semi-informed questions from newly-minted experts who got their opinions from the plethora of magazines that blossomed to provide them. Now a bike shop needs to deal with another crop of enthusiasts who want to see fat bikes and hear about fat bikes even if they have no intention of buying anything. A shop's credibility rests entirely on having the latest cool thing.

I wonder how many people who are getting fat bikes now will use them enough ever to replace a set of tires. From an industry standpoint, who cares whether a customer actually uses anything, as long as they buy it? From a human standpoint, I just see more waste.

The fat bike in winter takes advantage of the snow-packing efforts of others. Some intrepid souls may pack down their riding trails by tromping on them in snowshoes first, but the majority of snow preparation is done with grooming equipment, unless the snow type and temperature swings have led to a naturally condensed and firm trail surface. Many miles of trail are prepared for snow machines and other motorized vehicles. The trails and logging roads provide access for human and animal travelers. These trailways were the fat bike's initial habitat. Only recently have the rising number of riders in a coincidentally difficult economy opened the dialog and debate between riders and cross-country ski areas.

The common characteristic in all these potential fat bike venues is packed snow. It's the winter equivalent of a paved road. Thus the fat bike is doing what the automobile did in the early 20th Century, taking advantage of road surfaces improved through the lobbying efforts of bicyclist organizations to take over those roads with heavier wheeled vehicles that would eventually try to make the bicycle extinct.

A fat bike would be good winter transportation if the roads were safe to share, but they're not. So fat bikes become another indulgence for a toy-crazed culture. If you happen to live where bike routes actually go to practical destinations, and someone makes the effort to keep them passable by plowing, snow blowing or grooming, bike on. But around here we're lucky if there's room for two motor vehicles to squeeze past each other in some of the snowier places, let alone maneuver past a cyclist none of them are happy to encounter.

IF humans in general -- and industrialized-nation humans in particular -- suddenly changed their transportation mindset and started providing for winter bikeways and other winter transportation options that did not require bare pavement, winter-adapted bikes would not just be toys. Unlikely as that is, it's not impossible. I like to imagine packed-snow travel ways on which someone could commute by ski or fat bike. I would pay tax dollars for that. Take it out of the road salt budget. Economically, it might make more sense for people in snowy regions to put the car up on blocks in the winter and use tracked vehicles rather than bathe the automobile in brine for six months. But then the tourists wouldn't be able to get around up here to shed money on us. Damn. It's always something.

Friday, November 21, 2014

Fighting for your life in the fun business

A friend and customer is in the fitness business. She's ferociously active, and energetically generous about sharing her knowledge and support with the people who come to her for training.

In a small town the ugly aspects of business competition come to the surface the way rocks gash the hulls of smooth-sailing boats in shallow water. The fitness industry is a busy one. Lots of people try to find an angle and work it. Businesses that attract enough clientele to meet their overhead will survive. In that arena, business owners will pursue any advantage, including propaganda, disinformation and the weaponization of zoning regulations to take down a competitor.

My friend managed to set herself up in a niche with a clientele that seems to like her methods. But it's yet another plucky little crew that can't spare too many members before the implacable forces of finance make survival mathematically impossible.

It's made my friend a little crazy. She goes into a bit of a spiral whenever one of her clients does what customers so often do: they go shop around.

In the bike shop we've been through these waves many times. Each time you wonder if the receding tide will leave you high and dry  forever, your bones to bleach on the parched sea bed. And I watched the cellist go through it with her 15-year effort to establish a steady flow of students through her music studio.

Each business, the fitness center, bike shop and music studio, is offering something that has practical benefits, but which is more publicly categorized as merely fun. The people who work in those businesses depend on them for the practical necessities of life. But in each case the business and the activity it represents competes against many other activities that provide the same benefits in different ways. They also compete against activities that offer completely different attractions.

People will only do things that seem like fun as long as they seem like fun. If it's something clearly not fun, like emptying the garbage, cleaning the cat box, or going through chemotherapy, there's still a perceived benefit. But when the benefit includes fun, you'd better be fun.

There are ways to get away with being a bit of a grouch, but you'd better remain a lovable grouch. Most people don't want to be dragged through the rough by a stern taskmaster for something they consider optional. So whatever frustrations you may feel, you must project a positive outlook. At least be entertaining.

If you have a large population to draw from you might have better luck finding "your people" to join you and support your endeavor. In a small town that number might be too small to sustain life.

From the consumer's point of view it can be as bad. What if the surviving provider of whatever it is you want strikes you as an a-hole? Maybe the locals don't care or a lot of them are a-holes too. In that case you get in and get out as quickly as you can. If an alternative comes up, you check it out.

Even if the local (insert business here) isn't run by jerks, even if you actually like them, an inquiring consumer, advancing in knowlewdge and experience, is liable to explore anyway. They should. And when times are good, even the small business owner will have a bit more equanimity about these walkabouts. In the end, a business can only keep doing what it does best, to the best of the collective ability of its staff.

The game changes. In the 1990s our shop fought it out with competitors here in town as well as shops many miles away. The Internet hadn't brought point and click shopping, but people were willing to travel a long way to check out trails. Going a long way to check out a shop came naturally. In that regard we made out well a lot of the time. Customers might come to us from shops that did not have the advantage of trails right nearby on which to train the sales and repair staff.

Now that mountain biking has shrunk to a small and dedicated subculture, we don't even get the chance to audition. The cool kids, some of whom we used to cheerfully trounce on group rides, mostly go to one shop in a nearby town where the owner represents the religion more to their liking. From his end, he needs the few devotees who are willing to keep investing the money and time to have relatively contemporary mountain bikes in order to meet his survival expenses. It's a good thing he likes to work at his business, because he needs to till that patch for all it's worth. We miss our old clients, but the heart wants what the heart wants.

It's easy to be a motivational speaker and tell people to adapt and change. Motivational speakers have been drawing from the same basic repertoire of bullshit for thousands of years. Of course they're always happy and upbeat. They've figured out how to get by without needing an actual job. That never changes.

Small operators in the fun business usually get into it because they like or love the activity in question. If it's love, and it's unquenchable, you can only follow it and hope it does not lead to misery and ruin. Misery and ruin seem especially cruel if you'd had a good thing going for a while. And they're particularly inconvenient when they're setting in just as you think about kicking back a little, perhaps easing into something resembling retirement.

Love or not, your willing shift to another livelihood may face steep obstacles if you're a little on the old side or lack the funds to pay for retraining.

For now my friend gets by. The shop survives. The cellist, my beloved, is a disembodied voice on the telephone, calling from where she found a toehold on the inhospitable cliff of her profession.

We fight for our lives in the fun business. To all of you out there like us, as alone as you are, you are not alone. We can't really do much for each other except commiserate. But that's something.