Showing posts with label bike shop/ski shop. Show all posts
Showing posts with label bike shop/ski shop. Show all posts

Tuesday, January 20, 2026

Heavy traffic on Route 28

 The joy of being in the motoring public continues. It struck me the other day that it only takes three cars to completely screw you on Route 28: one slow one in front of you and one coming the other way in each of the only two passing zones worth bothering with. There's a third passing zone, but that's just a pointless gesture most of the time.

I've documented before how drivers who amble along on the open road portion of the trip will speed up once the road narrows, with houses, driveways, people, and pets possibly popping in from the sides. Whipping around someone in the last passing zone before Wolfeboro won't usually get you enough of a gap to avoid being tailgated by the last idiot, who is now treating the road like a video game.

This morning was an exception. On impulse, I zipped past a floater in that last zone and dropped him like he was in reverse. I would have lost several minutes if I had stayed behind him.

There were more than three cars this morning. Oncoming traffic was fairly heavy for around here on a non-vacation winter weekday.

Every time I drive to work I think about how much smoother my trip would be on a bicycle. Not in winter, though. Ice and snow encroach, narrowing lanes. It takes half an hour to put on all of the clothing to make the ride, another 20 minutes to peel it off at work. Then a half hour to robe up for the return trip in the dark. And if anything happens to you, it only confirms the public impression that you had it coming.

There are workers who have been getting around on e-bikes all year round in this area. They mostly ride them like low-powered motorbikes. One of them hit a deer last winter. Others have come to various misfortunes. They choose it out of necessity, not principle.

The winter e-bikers mostly ride fat-tire versions. They pay a lot less overall than they would to have a car, but they have to pay something, whether it's their own time and a little bit of money to do their own work, a moderate sum to get a shop or other technician to do it, or the lump sum to replace a bike when they've finally thrashed it to death. They don't come into our shop much, but they might have other options in the subculture that's developing around their vehicles. They don't usually resort to us until the bike is completely fubar.

If I wanted to be enslaved completely to my fuel bill, I could drive to work all year. I would lose my mind. And the parking situation gets very competitive during the summer. It's bad enough when winter conditions are good, although who knows what will happen as the economy provides less and less disposable income down the pay scale? We might have fabulous conditions for winter playtime, and hardly anyone with the time and budget to play. We just passed Martin Luther King Day, the January three-day weekend, and took almost no calls to check on our ski conditions. Granted, conditions were pretty meager, but that's never stopped people from at least asking.

The second home crowd, many of whom have third and fourth homes as well, centers on the summer. We might see one or two of them between Labor Day and Memorial Day, but the lake in liquid form really drives the economy here. The peak is from the Fourth of July into about mid August. That has shrunk considerably since the 1990s.

The denser traffic and tight parking really make me glad to be on a bike during the busiest part of summer, but I'll already have been out of the car for at least a couple of months by then.

Friday, January 09, 2026

Working sick

 When I tested positive for Covid last Saturday evening, management scheduled me for the next two days off to see if I could recover fully before they absolutely needed me the following Tuesday.

Mind you, I had already felt functional enough to return to work after the previous bonus days off when I was really feeling sick. The positive Covid test automatically made me feel sicker again, but I wasn't really. No fever. Some congestion. Very occasional cough. Not too different from how I feel in the winter anyway. Indeed, years of testing negative because I felt a slight scratchy throat or a somewhat persistent sniffle had given me excessive confidence in my lonely habits of social isolation to avoid infection of any kind.

My life is a one-man show. The cellist has her career, which takes her away for months at a time. I'm left to manage the estate. Nothing gets done unless I personally lay hands upon it and do it. In the winter, that means all snow removal and firewood splitting on top of the usual grocery shopping, cooking, cleaning, cat care...

During prior, more conventional illnesses, I knew where I stood by how I felt. Colds were colds, flu was flu. Norovirus was the devil's work. All known quantities. This Covid shit is something else entirely. As complacent as the public has grown with it, it still presents surprises to each individual who gets it, especially for the first time. Which of the more optional symptoms will you get? The puking and diarrhea? The blood clots? The deep respiratory infection? The long drag of joint pain and brain fog?

My recovery slowed, but did not reverse. My sinuses produce a more alarming and disgusting product than the run of the mill snot of a normal winter. The cough last night, after I had to put in two or three hours with the snow thrower after I got home from work turned deep, vibrating my rib cage. My brother, who has been through it himself and cared for others around him warned me about pushing too hard. But if I don't push enough when the situation demands it, I won't be able to get out of the house.

At work, I wear a mask. No one says anything, but I catch varying reactions ranging from mild alarm to humorous contempt. Anyone who thinks I'm being silly is welcome to a snot rocket in their coffee cup. But even a sympathetic reaction marks me as weakened. Just as an animal, I hate to appear weakened. And, having this still-new-to-science disease, I am weakened, and no one can tell me how much. Maybe what I feel is pretty accurate. Maybe I'll drop through into something really debilitating. Roll the dice!

The sickness coincides with a period in which I will be working six days a week indefinitely, because our year-round part timer quit, and our seasonal part timer only wants to work three days. It's impossible to find anyone to work here, not because of inherent character flaws in the working population, but because the job is chronically low-paying and weird. At each point that we've had to hire someone, from the mid-1990s into the early 2000s, we had some degree of "cool factor" to attract someone young and intelligent. We have no "cool factor" now. I have no idea what would make anyone want to work here. Apparently, no one else does, either.

The shop itself is an evolved product of its specific environment, as independent shops so often are. "The Industry" tries to analyze shops like ours from outside, so that they can set expectations and pressure us to move product. They don't want to listen and cater to individuality. They want to predict production quotas and dump merchandise. Meanwhile, in through the other door walk the customers, with whatever they think bikes are, or looking for whatever they think bikes should be.

It's winter now, so most of the business is ski related. That's another whole realm in which we chose our specialty -- cross-country -- and try to please as many customers as possible. Just like the bike industry, the categories of cross-country skiing have gotten more separated, more complicated, and more expensive. A shop has to guess how many of what kind of skier of what height, weight, and experience level will come in, and how much money will they be willing to spend. We've gone from having a little bit of everything to having not quite enough of hardly anything. Except for having way too much of some things no one seems to want.

Day will follow day in an endless grind in which the day of the week itself will become almost meaningless. It only matters to me because of how it affects customer behavior. Weekends tend to be busier and more festive. Other than that it's just a bleak plod toward the grave. I can still make myself useful to a few people. You're only worth what you contribute to society.

As the only person who cleans up in the workshop or maintains any of the equipment, being here nearly every day helps me stay on top of that, and the trash. I've already cleaned up a lot of the neglect that accumulated while I was away for almost a month caring for the cellist. Part timers don't have to care about the long term effects of their lax habits. They know that we're grateful at this point just to have a relatively sentient being who can cover things in a rudimentary fashion while the full-time people try to catch up briefly on sleep and laundry. Frankly, I'm just as glad not to have to clean up after some of the well-meaning slobs who have deigned to "help" us over the years. But it's going to grind me down.

Life is just a journey to death anyway. No one knows how long it will be and how comfortable or uncomfortable. Dreams are just dead weight. All anyone really needs is a job to go to and a place to rest up between shifts. The sooner you cauterize away any notions of fun, frolic and creativity, the better you will be prepared for reality.

Monday, March 17, 2025

5 Days ≠ 5 days

Ski season demands a different kind of energy than bike season. In some ways it's lower. If we have good snow, leading to active rentals and retail sales, we have to deal with a lot of immediate customer needs, but almost nothing spills over into complicated services. Dealing with the public can be tiring and annoying, but it's basically a revolving door kind of transaction. They trample in, we hand them gear, they trample out. In the afternoon, renters return to drop their wet gear and leave again.

I work some long days in rental season, arriving early to set up the shop after wet boots have laid out overnight to dry. My personal life goes on hold for as long as the peak period lasts. That depends on the weather. It could be a couple of months or a few days. It only demands patience and infection control. The five-day week is tiring. I'm always glad to get to the shorter hours of spring.

Here's the thing: bike work, especially service work, is way more exhausting than ski work. Winter is exhausting in its way because I have to take care of my house, clear my driveway, shovel my roof if the winter calls for it, and still get to work on schedule. It taxes my body. But bike work absolutely drains my brain, and has an emotional component as well as I try to handle all of the variables.

Bike comes in for service. What kind of bike is it? How old is it? Expensive or cheap, was it well made? Plenty of expensive stuff out there in the last 20 years is poorly thought out. Some of it, particularly from fringe e-bike companies, is shamefully crappy. But even the "good stuff" from what are perceived as reputable companies suffers from technophilia. So when I assess it I have to determine if it was ever fixable, let alone whether it is still supported.

As the 20th Century neared its end, bike companies started getting more and more coy about publishing tech information and specs. For a while we could keep an archive of printed catalogs to have some idea. Back when we went to trade shows, we could pick up materials from the brands that we didn't sell as well as the latest from our own vendors. That not only helped us when chiseling customers quoted competitors' prices to us. It also helped us repair those bikes. And the bikes themselves were simpler, which helped everyone, especially riders, whether they realized it or not.

I advocated for simplicity as I saw the trend in the industry toward complicated, expensive mechanisms. No one listened to me. Customers voted with their wallets in two ways: A bunch of them abandoned biking altogether. The remainder were technolemmings eager to run off of whatever cliff the industry put a shiny new gizmo on the edge of.

The next steps after figuring out if a repair is possible at all are to determine if we have parts on hand or can get them. At the same time I have to calculate the cost and see if the customer is willing to pay it. People will sink astonishing amounts of money into a piece of cheap junk, while others will walk away from something in the mid or upper price range that could be fixed for significantly less than the price of a new one. It's just that new ones are so expensive that "significantly less than the price of a new one" is still several hundred dollars. We have repairable full suspension bikes abandoned in our basement because the owner ghosted us. More than once this happened after they said, "I do want to pay you for your time." No you didn't. Don't even bother to lie.

You might think that we can then spiff up those bikes and sell them for enough to recover our sunk costs, but with all of the other things that we have to do with a rapidly aging skeleton crew, like vet our decrepit rental bike fleet and keep up with the billable work for customers who do want to pay us for our time, rehabbing a mountain bike rapidly going out of fashion never seems to get done.

As a repair moves through the process, setbacks might occur that lead to additional charges. Then I have to feel out the customer without scaring them off and figure out how much, if any, of the extra cost we can recoup to avoid losing our entire investment of time and material in the repair so far. Most people don't need their bikes. It's all discretionary spending.

The ones who do need their bikes don't usually have a lot of slack in their budgets, no matter how willing they might be in theory to pay us what we're worth. We've had two bikes hanging downstairs for at least four months while the owners try to scrape up the money to have a flat tire repaired. We know from experience that if we fix the bikes and let them go without payment, the owners won't get back to us with the money. Heck, we've got a guy who actually worked part time for us to score employee discounts who is into us for a couple thousand for an e-mountain bike and trailer. Times are tough. A lot of our inadvertent charitable donations are not tax deductible.

The work no longer inspires hope or is particularly satisfying. Some customers appreciate it. Others take it for granted. The cool kids are all way cooler than I am, so I'm barely a step above someone pushing a broom to them. Maybe not even. So at the end of the day, and emphatically at the end of a week, I'm fckin' done. I want as much of the season of light and warmth as I can get. All too soon we go spinning into the darkness again, to grapple with whatever passes for a winter.

Sunday, December 01, 2024

Gig workers come with built-in ADD

 This fall, our shop rat moved on to higher paying gigs. We even upgraded his title to Respected Repair Rodent, but the prestige was not enough to overcome our meager pay scale.

Shop rat also served as lab rat for my grossly amateur sociological observations. Based on a totally random sample of one home-schooled teenager, added to broad generalizations and jumbled recollections of other part time coworkers, I reached the stunningly predictable conclusion that someone working multiple jobs will have trouble paying full attention to any of them.

The type of job makes a difference. Specialty retail means working in a toy store for a certain target clientele. Part time workers who enter that realm probably have some degree of personal interest. In the bike business, intense interest can lead to frustration and a quick departure, if the shop's customer balance doesn't provide enough outlet for the enthusiast's personal satisfaction. For instance, a shop in a nearby town, run by a hard-core mountain biker, had to cater to the full range of bike shop customers, which made it hard for the owner to keep mechanics who only wanted to work on the cool stuff. The majority of repair work in most bike shops does not focus on the cool stuff.

Side note here: the cool stuff is much more time consuming and precise to service than repair work on the contemptibly primitive machines scorned by the technolemmings. Forced to find a balance between an hourly rate that actually covers the overhead and a competitive price that attracts customers, shops probably make a lot less money on high dollar repairs for tech addicts compared to tune-ups and traditional services on simpler machines.

Even a good and interested Respected Repair Rodent is likely to have distractions, since the role often attracts school-age youth in their first jobs. Our previous trainee was a sponsored young racer still in high school. He rated everything on the basis of athletic challenge, but having been in bike racing from a very young age, he also understood and respected the machine itself. After high school he went on to join the Marine Corps because it appeared to offer the most satisfying athletic challenge among the services vying to recruit him. His first choice was rescue swimmer for the Navy, but he just barely failed the eye test. The bureaucracy made it needlessly complicated to retake the test. His distractions from work consisted not only of academic needs as he worked toward graduation, but also his training days, first with the Navy pre-induction group, then preparing for the Marine Corps test. Bike racing does not provide complete fitness.

We do have an unlikely part timer who had only ridden a bike much before he was old enough to drive, and never took an interest by the later forms. His main thing is climbing. Our shop is not a pure bike shop. Cross-country skiing during the Telemark ski craze merged with a lot of mountaineering technique and technology through back-country skiing, and the local tourist economy favors a bit of light hiking merchandise. We have been able to offer the climber access to deals on gear for his primary interest. In return, he has mastered a range of bike skills, and is willing to cover a couple of crucial days of the week reliably.

The masters of the financial universe have decreed that workers shall be insecure, and that many shall stitch together their incomes from multiple sources. As a result, workers don't feel invested in the success of any company, and they pick their favorites to receive anything approaching their full attention. Management has been trying to make labor obsolete since the dawn of industrialization. Labor-saving devices aren't meant to ease the crushing physical burdens on the toiling masses. They're purely meant to reduce payroll expenses. Management may frame your layoff as the gift of free time. "Now you can go find that dream job, or start your own small business! Don't think of this as the terrifying revocation of your financial lifeline! Think of it as an opportunity for self-actualization."

Motherf*ckers who moved your cheese want to give you a cheesy book about adapting to changing times, when the aspiring autocrats haven't evolved their outlook toward the general population for centuries, if not millennia. Their cheese is well aged and fully protected.

Evolution is not survival of the fittest. It's survival of the most adaptable. When it comes to humans, however, that really means survival depends on being able to use intelligence and ingenuity to repair the consequences of massive group stupidity. We have faced mostly self-created problems for centuries. Disease challenges us because pathogens evolve. Weather challenges us, but its intensity has increased because of greed and obstinacy. Our mania for "productivity" keeps us gouging and gashing at the earth in a frenzied grab to exploit resources for profit, when profit exists nowhere in nature. Other than that, interpersonal conflicts at every level are humans creating problems for other humans.

In my own working life, I have tried to maintain space for self expression that I hoped would become marketable. The financial channels that irrigate the creative world have changed drastically over those years. I never managed to put more than a small siphon into the main reservoir at the best of times. Regardless of the near certainty of poverty and obscurity, I haven't been able to reconcile myself to shutting up completely. I can add my own lived experience to the profile of the distracted gig worker. 

Drawing on the example of friends of mine who make things, I did try to take jobs in areas that interested me, so that I could earn while I learn. They had practical skills in mechanics and machining, so they fared better financially. I didn't always manage to score the most interesting part time jobs, and they typically paid as little as an employer could get away with paying. Paying as little as an employer can get away with paying is Payroll 101. Pay as little as possible for any service. That may not mean taking the lowest bid, if a little more money will bring in someone less likely to incur extra costs by making stupid mistakes, but it will always be as little as the employer can be forced to pay.

For a super small business like our shop, the entire pay range is limited by the gross revenues of the business itself. This time of year, with its Small Business Saturday, and admonitions to support small businesses helps very little when the economy remains stacked against small businesses at all. You can't send a flood of customers to a struggling business and expect a miraculous recovery. Look at what happened to the bike industry in the Covid surge: an already struggling industry, further crippled by the pandemic's attack on production and delivery, had nothing to sell to the suddenly interested public until the public had moved on a year later.

There's more insecurity than security in the economy that real people inhabit. People are really good at seeing only what is right in front of them, so an individual who is doing well will not look to the dark precipice just coming into view. A successful person in the moment will scorn the less successful and relegate them to their fates.

Tuesday, March 05, 2024

The towel is thrown

The Wolfeboro Cross-country Ski Association picked a good year to institute snowmaking. But it wasn't a great year. Atmospheric conditions were so poor for snowmaking during December that we had nothing to offer during the Christmas vacation period, which is one of two major blocs of income for the ski business in the northeast US. Downhill areas fared somewhat better, particularly ones a bit farther north, with more elevation to augment the less than ideal temperature and humidity. And then we had record-setting rains in January that caused flood damage to trails for every winter activity.

By February we had the snowmaking loop up and running, but it hasn't survived the first week of March. Snowmaking isn't magic, and key sections of it lost cover in the warm weather that has dominated the winter. The trails are closed and the shop has gone to spring hours. Even if we get a late March blizzard, it will be falling onto bare, saturated ground in many areas.

In a strange twist, I had more opportunities to get out for a concentrated workout in prime time this winter because of the wretched conditions. I haven't come into a bike commuting season with this good a fitness base since we shut down the shop at Jackson Ski Touring in 2009. Up there, with trails right outside the door and a narrower scope of operations, it was much more convenient to rotate each of us out on many days to get that beneficial shot of conditioning. It enhanced our efficiency and kept our credentials fresh, while also providing a great launching pad for the next season's riding.

The ski/bike alternation changes muscle use in ways that help the cyclist more than a year-round cycling routine would. But in the transition from one to the other, you notice what you're missing. At the start of skiing I would have to build upper body strength and all of the steering and stability muscles that take the rest of the year off. At the other end, going back to the bike, I find myself in the lower portions of a hill climb with only my legs to propel the machine, carrying all of the muscles used to push the ski poles now providing mostly non-functional weight.

In addition to the ski sessions, I got out once or twice a week to climb the neighborhood mountain. The trail is listed in an old Appalachian Mountain Club guidebook as 1.4 miles to the summit. Elevation gain is 1,144 feet. The trail climbs gently for about the first third, and then steepens. A preliminary effort brings you to a traverse of a couple of hundred yards along a contour to reach the base of the most rugged section. Above that the grade lets up slightly on the way to a more or less level few yards approaching the summit. There's a fire tower that is not abandoned, but is usually unoccupied. During the winter there is never an observer. The trail is popular enough that the footway is reliably packed down. People do it in a variety of inappropriate footwear, but so far none of them have had to be evacuated by emergency responders. 

From the first hike in late January until the most recent one yesterday, the surface has been different each time. The first time it was a well packed snowshoe trail firm enough to go up without wearing the snowshoes. It's very rude to posthole a trail, stomping deep footprints into it because you don't bother to bring snowshoes. Going up it's easy to place your feet lightly and commit your weight gradually. I wore snowshoes to descend, because your body weight always arrives with more force as you step down. 

Snow fell before I got out on the second hike, but other hikers had a few days to pack it down before I got there. From that point on, no new snow was added. When the weather stayed somewhat cold, the trail changed only a little. I did see the tracks of one intrepid skier one day, and on another the unbelievable signs that someone had ridden a bike down it. I didn't see clear signs that they had ridden up it. And the tires didn't look super wide, almost like plus-size, 3-inch rather than full fat. Mixed in with tracks from snowshoes, hiking boots, and ice creepers were the prints of street shoes and sneakers. 

I was going to begin riding this week, but the forecast indicated that I won't be able to be consistent enough with it to make the initial discomfort worth it. I banged out one more tower hike instead. This is prime hypothermia season. Temperatures above freezing, ranging either side of 50°F (10°C) fool a lot of active people because we need very light layers while exerting, and may feel comfortably warm for a few minutes after stopping. The temperature on the summit that cloudy day was solidly mid 40s. I felt quite comfortable on arrival. I put on a fleece jacket because I knew I would want it soon. Indeed, with a fairly light but persistent breeze I soon felt like I wanted more clothing than the fleece. Rather than dig out the extra gear, I gathered up my stuff to head down. But I had the layers if I needed them.

Hypothermia gets you when you don't expect it. You get cold on a winter hike, it makes sense. We do hear about poorly prepared people who get into trouble and even die out there in the winter. But most people have some idea that they should bundle up a bit at the height of winter. It's in the transition time, into early spring, when acclimated outdoor types might overestimate the mildness. It happened to me one April day decades ago, on a cloudy afternoon with some showers in the forecast. I set out around the mountain on the fixed-gear, wearing sufficient clothing for the best of predicted conditions, but with nothing extra in case things deteriorated. They deteriorated. Sprinkles began before I has half a mile down the road. Those turned to a steady rain. I kept going. The route is all or nothing. There is no way to cut it off. Once you reach the halfway point on the far side of the mountain you need to keep going the rest of the way.

Theoretically I could have gone up to one of the sparsely distributed houses along the route and asked for shelter, but apparently I would literally rather die than bother anyone to bail me out for my stupid decision. I don't know what kind of shape I would have been in if my spouse at the time had not thought to go out and collect me. She correctly guessed my route and drove it the opposite direction to intercept me. These days I am alone most of the time, so I have to pay closer attention to the list of essentials any solo traveler should have.

The roads will now present the best venue for consistent activity for maybe as much as a couple of months. Back when mountain bikes were relatively cheap and definitely simple, we rode on found trails rather than courses designed and constructed at great and ongoing expense. We would charge out on the rotting ice of snow machine trails and woods roads, crashing into icy water, grunting though deep mud, and laughing about it. Not anymore, though. You don't put in hours of labor on loamers, or thousands of dollars on more elaborate trails and then go ride them when they're wet and soft! Horrors! And the bikes themselves demand such loving care to keep them ready to throw off of 9-foot drops that you don't want to crap them all up with a bunch of abrasive silt on mere dirt roads. The gravel demographic might be a tad more open to muddy roads. Fat bikers might try their flotation on some of them as well. My fixed-gear is still coated with adobe from my ride on New Year's Day, when the dirt part my favorite local loop was sloppy from the rain we'd gotten during Christmas week. Mud season has to come sometime, but I try to avoid having to do too much cleaning over and over again.

If I can get straight into commuting, I won't have to ride the muddy dirt roads or stick to the entirely paved options to get base miles before undertaking the more serious effort of lugging my tired old ass and my day's load of crap to work and back. My 30-mile daily commuting distance puts the day's effort into the realm of a real ride, even though it's split roughly evenly into 15 miles morning and evening. That work day in the middle keeps me on my feet. The rides are also in what passes for rush hour around here, so I'm dealing with hurrying drivers on all sections of the route. I need to be combat ready.

Fortunately, most motorists just want to get past a cyclist with the least delay. A honk, a yell, a thrown object -- these are impulsive acts not meant to delay overall progress. If a rider is careful to offer no greater offense than the mere audacity of claiming some space on the road, the vast majority of drivers just want to go by and get on with their lives. Only their fellow motorists inspire the urge to have a tank battle right then and there. But that's a story for another day.

Monday, January 22, 2024

A short little winter

 Back in the early 1990s we had a stretch of El Niño winters that really put a crimp in non-cycling winter activities. Non-cycling activities are very important to balanced fitness, because cycling is not complete exercise and does not help with bone density. They're also fun, if you're not obsessed with riding and actually enjoy the opportunities that a natural environment and four seasons present to you. So those of us who play outside in all weather felt severely deprived and grumpy. We hadn't seen anything yet.

Climate change hadn't hit the headlines as much as it does now that it's nearly too late to do anything about it. A few of us connected the dots, but didn't bother to discuss it with a public still happily in denial about "natural variations." And New England is notorious for variations. Our reputation is international. One November day a few years ago, I was helping out at a local half marathon that started and finished at the Castle in the Clouds, in Moultonboro, NH. The day was a typical gray, but mild. As I hung on in the back of a pickup truck cruising the course to pick up traffic cones and signage after the race, I remarked to the Chinese student helping out from a local prep school that the year before had been harshly cold on the same basic date.

"Well, that's New England," he said. Our reach is global.

The range of variation has reached the level of insanity. The flooding in the earlier part of the winter hit the national news. We finally picked up 6-12 inches of fluff on January 2, followed a couple of days later by snow so saturated with water that it landed as about five inches of slop. The fluff had packed down to an inch or two on trails. The slop destroyed some of it, and turned the rest to mush. Another storm right after that was even wetter. Then temperatures finally turned wintry before another five inches of light powder came in on January16. Nighttime temperatures flirted with 0 F for several nights, with daytime highs in the teens or 20s. That ends now, as the temperature climbs steeply to the useless range it occupied earlier. As if that wasn't enough, rain is coming in on Thursday and Friday to wreck the natural cover on cross-country ski trails.

Thanks, Corporate America!

Funny thing: because Wolfeboro and Tuftonboro have been favorite summer home areas for wealthy people for about a century, the beneficiaries of the political system that was bribed to ignore the environment and corrective regulation for decades has a well established colonial presence here. A certain family is sentimentally buying up local landmarks and attractions to preserve their theme park and maintain the servant population that they've grown accustomed to seeing. One contingent donated a good chunk to the cross-country ski association's fundraising drive to put in a little bitty snowmaking loop at staggering expense, to try to keep going in the face of the climate disaster made worse by their own oligarchic greed.

The climate countered by hitting us with really poor snowmaking conditions. These combined with the fact that the snowmaking crew is shared with the town's little downhill ski area. The downhill ski area took precedence, so the cross-country loop remained uncompleted until just this week.

As a person ages, deterioration proceeds unnoticed during periods of inactivity. You feel fine just toddling through the necessary activities of life, with maybe a twinge here or there when you lift something the wrong way. But as soon as you try to get back up to speed in things that were well within your capability, like a hike, or a ski tour, or bike commuting more than a couple of miles, you feel what you have lost.

I had to work on the best days of our mini winter. Up before the sun, off to work, stuck in the shop until after dark, days slip by. The leaping sunrises and lingering twilights warn that bike commuting season will arrive in a very short eternity. The light will be here long before the weather is nice. And even though first light to last faint gloom extends almost 12 hours already, sunrise to sunset is only about nine and a half hours. No matter what the weather does, the light travels at the same speed. The planet bows toward its partner the sun in the stately dance of seasons. It takes a long time, even at thousands of miles per hour. 

The temperature might shift back at times before we move into official spring, but the overall trend is warmer than average. I always wonder if the average is the ancestral average, or the new average, which creeps or leaps steadily higher. Our mini winter might be followed by one or more little repetitions. If we're lucky, one of them might coincide with the Massachusetts school vacation week, which is our biggest earning period of the winter. After that, numbers dwindle to the few who are already interested and an even smaller number of curious samplers.

Sunday, November 12, 2023

Microshops and Major Chains: Economies of Scale in the Bike Industry

 If anyone really gave a crap, that could be the title of a doctoral thesis or seminal study of the current state of bike retail economics. However, just as bicycles themselves are everywhere you look and yet often never seen until after the moment of impact, so does the sprawling global bicycle economy never outshine the public's concern with the global petroleum economy. I'm in the business, and even I can't be bothered to dig up statistics, if there are any, to support my observations.

Occasionally I will do a web search to see what bike shops are operating in a 50- to 100-mile radius, more or less. Who is still open? Who is new on the scene? From one search to the next, which of the new startups kept going? For most of the current century, I noticed small, very focused shops starting up in small towns that weren't always on major through roads. Some had luxurious looking websites while others were distinctly more quirky. At the same time, the consolidation trend among the major players had been driving big shops into more concentrated population areas. Most of the big shops are bike-only, but some multi-sport shops have managed to retain their accounts with Specialized or Trek, at least for now. With those two, you're only as good as your last quarterly sales figures. If you can keep up your representation while still selling downhill skis and hockey equipment, great.

Support from suppliers turned into demands for fealty way back in the 1990s. It wasn't complete and abrupt, so some of us managed to drag out the divorce, but seeing the end of the relationship as it played out in 2021, the path becomes clear. In the current climate, some small manufacturers have considerable prestige in their categories, but boutique builders are usually not for the poor and middle class. The major chain brands offer a full spectrum from the staggeringly expensive down to the pricey-but-approachable and cheesily equipped low end bikes. The microshop end of the retail spectrum may not be cheap, either, although their low overhead can allow for some very competitive prices if the sole proprietor can get by without hiring expensive help.

All help is expensive. As soon as a small shop needs a staff of more than one, overhead ratchets up. Each employee adds at least their payroll costs. On top of that, they cost money to train, and every staff member represents another chance that someone will make an expensive mistake, too. These days, with so many generations of parts and so much need for systems to be perfectly coordinated, it's really easy to order something that doesn't match, if you're in a hurry and trying to juggle too many responsibilities at once.

Because I wasn't a bike nerd from early in life, and I'm not much of one now, I learn new history every day from bike nerd social media. Often it's historical tidbits about small bike brands from back in the last century. Some were very small, artisan outfits. Others were small factory operations. From the late 19th Century into the early 20th, bikes played a solid role in European colonialism. Motorized vehicles weren't ubiquitous, so the force-multiplying capability of the bicycle made it a legitimate and respected tool. Bikes held a big role in citizen transportation in Europe and the UK through the end of the Second World War. Throughout the period, with the primary material being steel, production of bikes was highly scalable from a local builder up through big factory operations like Raleigh. Even in the US, before the explosion of affordable automobiles, bikes played utilitarian roles in areas where the distances covered and loads carried fit their small size and low horsepower.

Bikes illustrate the problem common to all human powered vehicles: the vehicles change shape depending on their intended use. You wouldn't take your $14,000 S-Works Tarmac to the downhill mountain bike course any more than you would show up at the nearest criterium on your $9,000 Trek Rail. And I just noticed: Mountain biking is still cheap fun! Only $9,000 as opposed to $14,000. That's a whopping five grand in your pocket to spend on beer or put toward a tricked-out van to drive to trail systems around the country. Those examples are less than a sliver of the variety of shapes and sizes of machine that can be called a bicycle. They do represent the challenge facing a shop because their support needs are quite different. You will spend a lot more money over the brief, tumultuous lifespan of your mountain bike than you will on the road bike in the same amount of time. Whoever does your maintenance and repairs has to be ready for you. Trash a rim so that the tubeless tires no longer seat? Thrash your rear suspension pivot bearings? Blow up a shock? Snap a derailleur hanger and bend a $750 rear derailleur? Gotcha covered! Maybe.

Granted, most riders don't fall into that price range, but occasionally someone will treat themselves to a really nice bike without considering the downstream -- or downhill -- costs of ownership. Even the mid range will take a bite out of your paycheck. And it all has to work pretty near perfectly, or it doesn't work at all. What you'll limp out of the woods on is one thing. What you'll put up with day after day in your chosen form of active leisure is something else entirely. That POS needs to shift cleanly. The dropper post needs go up and down like an elevator in a classy hotel. The rear suspension linkage can't be sloppy. All of the bike's joints need to move as smoothly as a leaping gazelle in the prime of life, before it becomes creaky lion bait. Someone has to keep that mechanism in satisfactory condition so that you can take it out in the dirt and pound on it again. Maybe that's you. Maybe that's someone else. Whoever it is needs tools, parts, and work space.

Forty-four years ago, when I got out of college and based my personal economy on using a bike for transportation, I realized that I couldn't count on a shop for repairs, because I had to leave for work before they were open and didn't get back from work until they had closed. Already steeped in a self-reliant philosophy from my early mentors, I invested in tools, and tried to keep commonly needed parts on hand. I wasn't likely to break anything unusual on my commutes, so I only needed inner tubes, maybe a tire, and cables. Racing, I might break something more unusual, but more likely it just picked up another battle scar and kept going. It wasn't until I rode in the local cyclocross series that I tore off a derailleur and learned about that little peril of trail riding.

I couldn't afford to ride mountain bikes these days. Not the way they're being ridden now, anyway. Biking was great for a working class person when the equipment was solid and simple, because the biggest expense really was the purchase of the bike itself. Learn to maintain it, and decades of fun stretched before you. When it moved off road, potential damage increased in frequency and expense, but a smooth rider might still enjoy many trail miles without having to fuss too much over maintenance or replace an expensive part. You had to work within the limitations of the simple equipment. More demanding riders pushed for better adaptive equipment to meet their needs, driving the costs up for everyone, and flushing casual participants out, or relegating them to crappy, cheap versions of the state of the art. Now your routine expenses include renewing your brake fluid and rebuilding hydraulics as necessary, replacing your tubeless tire sealant at the recommended intervals (LOL), and rebuilding your shocks at the appropriate times, on top of gear adjustments, chain lube. Fine if you're into that, but added costs that the ancestral bike never had.

All of these factors are widening that gap between the small specialist and the corporate cornucopia. In an area like ours, no longer truly rural, but still with a much smaller year-round population than summer population, survival depends on being able to exploit different revenue sources. Some of our winter customers are also summer customers, whether their primary residence is here or not, but a good percentage seems to come only for one season or the other. We couldn't survive as a bike-only shop, let alone as a narrowly focused category shop. In bike season we still have customers who need service in several bike categories, but we only have the same space and limited personnel to meet those needs when demand is at its highest. In bike stuff demand tends to go from nil to highest overnight some time in the spring, and remain near peak until late summer or early fall. I wouldn't have time to rebuild your entire suspension in peak season even if we did have the parts, tools, and dedicated work space. And in what you consider the off season, we're servicing a completely different set of customers with completely different workshop needs. So the fickle and needy bike customer looks elsewhere for quicker gratification.

In the outdoor outfitter store where I worked for a few years in the 1980s, we had some climbing hardware, an ice axe, and a few pairs of top-of-the-line full-shank leather boots. We almost never sold any of it, but customers looked for things like that as proof of our worthiness to sell them fabric-and-leather lightweight hikers, day packs, synthetic-fill sleeping bags, and cheap tents. It enhanced their shopping experience, and didn't cost us too much, because the equipment was changing fairly slowly at the time. Once in a while we would sell a pair of the heavy boots to someone who couldn't be talked out of them, even though they would have been better served to get a mid-weight, even if it was full leather, but that was very rare. Otherwise, they just stood proudly at the top of the boot display, showing that we really spoke mountaineering here.

In the bike business, browsers will judge the worthiness of a shop by what bikes and accessories are on display. Because the up front cost is much higher, and bikes are made obsolete every year by their manufacturers, we can no longer keep what we called drool bikes in stock to impress the tourists. If your drool bike is out of date, it makes you look as bad as if you didn't have it at all. I've had strangers greet me perfunctorily, cruise the lineup, and walk out with a smug smile. They don't want to engage until they've judged us by appearance. If we don't display whatever the secret token is, we're not worth their time. I'm not much of a people person, so I don't mind when someone doesn't want to talk, but as a clinical thinker, it provides me with information about the impression we create. Is it worth what we would have to pay to set a more attractive tableau for these browsers? The calculation never ceases, but so far the answer is no. We continue to hang on in the precarious gap, neither micro nor major, pulling in bare sustenance.

Friday, February 18, 2022

Good for nothing weather

 

 Wow! It's porn outside!

 Rain drummed on the roof. I heard the ice on the steep part shift as it moved closer to the edge. The temperature was 50 degrees (F), as it had been all night and for much of the previous day. The splashes in the driveway burst up almost on top of each other. What had been an almost unbroken layer of ice and compacted snow had turned to mud, except where it hadn't. As the temperature falls today, the remaining ice will set back up for the weekend. Within an hour, the sun had started to come out, but the air was still warm, and water flowed steadily from the roof.

This is Presidents' Day Weekend, the opening weekend of Massachusetts school vacation week. This is traditionally the biggest moneymaking period for New England ski areas if they didn't have a big Christmas week. Cross-country ski areas can't count on a big Christmas week the way downhill areas that have spent hundreds of thousands of dollars -- or millions -- on snowmaking can. Our overhead is much lower, but we're at the mercy of the weather. In the past couple of decades, that weather has been increasingly merciless.

It all freezes up again this afternoon, but the damage is done. The trail system has been cut in too many places. The sections with usable snow are cut off by either bare ground or plates of ice that the tiller on the grooming machine can't reconstitute.

The fat bikers always pipe up about now to try to tell us that they are the answer. I will wearily dismantle that claim again as necessary. For instance: we might rent 30 or 40 sets of skis on a busy day. There is no way we could keep a fleet of 30 or 40 fat bikes. And our ski rental fleet is much larger than 30-40 sets. We have more than twice that many. The estimate of 30-40 pairs is a bit conservative. On a really crazy day we'll clear the rack and re-rent stuff wet to latecomers who are remarkably willing to put on boots that literally just came off of some stranger's sweaty feet.

The trail system can absorb far more skiers than bikers, as well. Skiers are much better equipped to slither past each other in a congested area, compared to rigid bicycles with 31-inch handlebars. So even if we flung the gates open wide and invited the bulbous crowd to cavort, it could look like the stampede scene from some movie about a cattle drive of longhorns.

Then there's cost: fat bikers who own their own will have shelled out somewhere in the neighborhood of $1,000 to $2,000 for their mounts, assuming that about half of them picked up a used one from some other rider who realized that it was more of an encumbrance than an asset and cut their losses. You can pay a lot more. In contrast, a new ski touring outfit costs about $400.You'll pay $400 just for studded tires for your fat bike. Used stuff is almost as hard to find as new stuff with the ongoing pandemic disruptions, but if you do find something it could be quite cheap. And skis just lean quietly in a corner when you're not getting to use them. They take up little more room than a furled umbrella.

Snowshoeing remains an option, but the popular perception of snowshoeing is weird. A snowshoe is just a boat to float you on the snow. The size is calculated to keep you from slogging in your bare boots, anywhere from knee deep to waist deep. The addition of traction devices to the bottom is more recent, to make traversing hard frozen sections safer and more convenient. But once "snowshoeing" became a discrete activity performed for its own sake, rather than as part of the general category of winter hiking, people started using them on shallow snow and firm frozen trails that most of us with experience in winter hiking would see as just good footing without the encumbrance of snowshoes. Lots of rock and ice, and irregular ground, takes a toll on snowshoes. They're designed to be supported by a fairly uniform resistance from the snow beneath them.

In the "anything for a buck" mentality of winter rental, upper management will still say, "well, you can snowshoe," but anyone experienced already knows better. You will be better served to use Microspikes or a similar device. We don't rent those. Maybe we should.

Just on the basis of canceled reservations, we've lost hundreds of dollars. That may not seem like much in a world that considers an operation with 500 employees to be a "small business." but in the realm of really small businesses like ours, it's somebody's paycheck for a week. Along with that go retail sales we might have made from the group when they visited the shop to get their rentals or drop them off, and losses to other businesses in town if most of the prospective visitors decide not to come here at all. And we lose the walk-ins and same-day last minute reservation calls we typically get on a Saturday or Sunday morning. There aren't enough fat bikers in the world to equal that head count.

Indoor trainers laugh indulgently. They may not even look out a window from November to March. The super cool computerized systems feed them the virtual experience at whatever level they can afford to simulate. But indoor training depends on fantasy life. If you're like me, and have no fantasy life anymore, indoor training is just torment. All that ever propelled me through periods of indoor training were bright daydreams of the myriad ways I was going to use that fitness on pleasurable challenges.

I do look forward to commuting season. Driving sucks. But it's hard to maintain a lot of trainer enthusiasm just based on that. I can nip out for a few base mile rides when actual commuting season seems imminent, and be good to go. Maybe I'll get on the rollers a couple or three times for old times' sake before that.

Monday, November 15, 2021

Bike season without end

The total avalanche of repair demand has ceased, but repairs still come in. They're jamming up with the demands for ski services. I may be in grease one minute, and Norway the next.

Not just a ski service but a really traditional ski service: this pair of wooden skis needed the bases coated with pine tar. The really good pine tar is hard to get. You can find stuff intended for horses' hooves, but it doesn't act the same way under the torch, and it definitely doesn't smell as nice. The smell of pine tar is like the sound of bagpipes: people are either attracted or repelled. At our Jackson shop, which was located in the base lodge, lots of skiers would walk into the cloud and express their opinions freely. Everything was a public performance in a theme park. The guests felt very entitled to critique the performance, as if every action was staged for their entertainment.

The model name of the skis was an added benefit. I can say I have actually cleaned Tur-Letts for a living.

The repair queue never ceases to present comparisons of old and new. A local enthusiast brought in a ProFlex I would date to about 1994. 

In the background you can see a 2021 specimen.

The owner of the ProFlex wanted it totally done up, modernized enough to improve its function, but only to make it better at what it was in the beginning: the first stages of full suspension for the masses. ProFlex tried to make serviceable and affordable full suspension. Their vision was aided by how little we knew about suspension and the determination of riders to destroy things. But this one already had important early conversions to improve strength. The coil springs were much stronger than the original design with elastomers on a center rod. The elastomer rear suspension tended to fold up if a kid rode a long wheelie. Ask me how I know that.


Routing the cable for the rear linear pull brake was actually a little tricky, since the bike was designed for center-pull cantilevers. On the fork it was simple enough, but the rear cable was routed through the seat tube. That made a very awkward bend to connect to the side-pull linear pull brake, if I went through the designed pathway. Leading the cable around the outside, it could easily get snagged on the crank arm unless secured to the frame. I hate depending on zip ties, but linear pull brakes are superior to cantilevers for mountain bikes, and I don't like to mix brake types by having linear pull on one end and center-pull canti on the other. Brake action should be symmetrical.

Mixed in with the full-suspension timeline was this Specialized exhibiting many of the modern characteristics of carbon frames, but with the last of the 135mm rear hub spacing, 26-inch wheels, and a fixed-length seatpost. Like finding a stone ax with a carbon fiber handle.

Speaking of seatposts, dropper and suspension posts mostly have a threaded collar securing the fixed and movable portions of the post. I almost invariably find these collars loose, often very loose.

The continuing march of smokeless mopeds included this clunky monstrosity still waiting for parts a couple of months later:

That's a funny way to spell "anchor."

This Schwinn smokeless moped was actually a solid, decent product as smokeless mopeds go:

Even if the wheels turn out to have mysteriously exploding spokes, because the bike is a mid-drive, the wheels are just conventional disc-brake wheels, easily replaced or rebuilt. A solid conservative entry in the marketplace.

Many of the bikes that come in for service are covered with greasy crud. We've tried all sorts of cleaning products and methods to work around our lack of a real parts washer and dedicated bike-only workshop space. When I saw a product called Speed Degreaser on the QBP website, I picked up a can to test it out.

It really does blast away many forms of chain crud and accumulated greasy dirt, although I did find its limits in some of the baked-on grime that has come along during my test period. And it's about like huffing ether. So, as a nuclear option it has a place, but regular use probably indicates a growing chemical dependency.

Accessory companies are always offering smaller and lighter minimalist tool kits for a rider to bring along and not really be able to fix anything because they have no leverage. Here is my entry in the nanotool category, the absolute smallest 5mm hex key you can get:



That's actually the stub of a 5mm hex key that I was cutting down to use in a very restricted space on the ProFlex restomod. Back when we sold ProFlex, Ralph and I made low-clearance 5mm wrenches, but I couldn't find any of them, so I had to make a new one. It provided a nice visual for a cartoon I was going to do anyway, about nanotools.

With so many customers forced to shop online to find bikes for themselves and their offspring, we're picking up a lot of service work on the products that actually get through to them. One little BMX bike made me aware of a trend that had developed in headset design, particularly in that category of bike.

For decades, forks had threads on the outside. The fork was held into the frame with a headset that fastened with a top cone and locknut that threaded down the outside of the fork, essentially fastening the fork into the frame like a big bolt. 

In the 1990s, faced with a huge wave of abusive riders and inexperienced mechanics, the industry came up with a headset that required a fork with no threads.

This rapidly became the norm, spawning its own set of complications and drawbacks. Be that as it may, at least you knew what to expect. But now a category of headset that looks like the threadless type has developed threads on the inside of the steerer tube.

To adjust this correctly, you need a threaded top cap that goes directly into the fork, rather than being secured with a bolt that goes down through it into some sort of anchored nut pressed into the inside of the steerer tube. The bike shown here had defectively-machined threads, so the top cap can't go in far enough to secure the mechanism. There is no tap available to tidy up the threads. The way products are made and distributed these days, the company can't even send the guy a fork. There is an alternative fastening system that they are sending, that goes in from the bottom of the fork, because the typical threadless anchor system is not designed to fasten securely inside an internally-threaded steerer.

We get a lot of garden cart wheels in need of tires. On this one, the wheels were rusted onto the axle, so the customer dropped the whole axle and brought it in.

Two wheels is two wheels. I clamped the axle in the work stand and changed the tires with it hanging there.

I rag on the weird mutant stuff we see these days, but every so often something comes in from the Pleistocene Era of mountain bikes to remind me of the mutants I didn't have to deal with too much, because I was out of the bike business during the mid and late 1980s while a lot of crazy things seemed like good ideas to product designers.

 

I spent my last couple of days off getting my car worked on. I had the good fortune 32 years ago to find the best mechanic anywhere. He wasn't very near where I lived at the time, and then I moved further away, but he has never been wrong and has never wasted my money. Poor people have to consider quality over convenience. But it's a bigger undertaking to come off of my wretchedly degenerated riding schedule since the end of regular commuting, and crack off back-to-back 40-mile days over hilly terrain. Fortunately, the weather was nice, but 40 felt like the new 100 for me, especially the second day.

The new Brooks seat with the cutout is great for drying small laundry at rest stops:

My liner gloves had gotten sweaty by the time I stopped for snacks and water. I'd left home in the morning chill, and now the day was getting up around 60F (15.5C to the rest of the world).

To make the last of the route I resorted to the old Superman juice: cognac and coffee. Back when bike racing was an art, not a science, a guy who was racing at a much higher level told us about that concoction as the secret potion for long races. I'd used it for events over 100 miles. Combined with a strategic dose of ibuprofen, it got me through this grind in good shape.

The proportions are critical. Too heavy on the coffee and you just get an acid stomach and jagged energy with nothing behind it. Too much cognac and you don't care if you get there or not. Done right it is truly remarkable. I could feel it kick in and wear off. You only get a couple of rounds out of it at most before your body calls bullshit and declares that it is really, truly fried.

I say every winter that I will be more dedicated to maintaining fitness like I used to. Hey, it could happen.

It's tough getting old:



Tuesday, March 02, 2021

Follow the bouncing temperature

 March came in like a nasty day in April, but immediately shifted to a harsh hit of January. The forecast as of Sunday afternoon showed the temperature dipping to a single-digit night on Monday, a frigid Tuesday, but then daytime highs well above freezing on the ensuing days, alternating with hard freezes at night. That has now shifted to a single bounce to the upper 30s on Wednesday, followed by a solid few days at or below freezing before the next wave of sustained thawing, but it still shows vestiges of the volatility that has become common.

With cross-country ski season in the immediate vicinity apparently tapering off, bike repairs have already stacked up. We've had three of them hanging around from the end of last season, held up by unavailable parts, and then suspended while the workshop shifted to things that don't mix well with grease. Then five more piled in, for people who are traveling south in the next couple of weeks.

Trainee Dave and I have been missing our bikes. He said that he wished it was bike season, so I set him onto what seemed like straightforward tuneups on a family fleet of four, preparing for a trip to Florida. The first one he picked was a Specialized Chisel 29er in a large frame size that looked like it might fit him. Go for the fun one first. He gave it minor cleaning, but it wasn't even very dirty.

A clean bike can be very bad news. Is it clean because it's had light use, or is it clean because it's been hosed? Based on chain wear, we both thought that this bike looked lightly used. Everything seemed pretty straight. The brake pads weren't very worn... Then Dave tried to run it through the gears.

Mountain biking has embraced the 1X concept because front derailleurs and ham fists don't mix. Riders who might have unbelievable finesse when airborne and rotating in balletic maneuvers off a jump put nowhere near the same delicacy into coaxing a chain between rings on a crankset. Road riders are similarly afflicted; front shifts are the biggest contributors to chain failure.

The chain takes abuse shifting up or down. Going up, the rider mashes the lever and forces the chain over against the side of the larger chainring, hoping that the specially engineered pins and ramps do their thing and slurp the chain over without hesitation. That might happen half the time. The rest of the time, a certain amount of chewing takes place. Going the other way, the return spring of the front derailleur gets its one chance when the shifter releases cable tension abruptly. The derailleur cage snaps over, hopefully dislodging the chain from the larger ring and depositing it onto the smaller one. It's like having someone direct you right or left by punching you in the face. If the chain goes out over the high side or drops to the inside, a rider can sometimes ride it back onto the chainrings by shifting the opposite way and continuing to pedal. If that maneuver doesn't work, it graunches the chain even more. We still try it.

With a single ring, front derailleur problems vanish completely. However, you now have to provide the whole gear range with the rear cassette. This led to low gear cogs of 36, then 40, then 42, and now 50 teeth. The rear derailleurs have had to evolve longer and longer cages to handle the chain, and still try to manage a reasonable gap between the upper pulley and the cogs on everything from an 11 (or the even more ridiculous 10) up to the 40, 42, or 50.

All the wide range systems that I have worked on have obvious trouble managing this range, particularly getting onto and off of that huge low gear. The bike that Dave was working on had a basic SRAM SX derailleur. We have no idea if it ever worked any better than  it does now, because the owner dropped it off with the usual statement, "It has no real problems, I just want to get it tuned up." He said the same thing about all the bikes, including one kid's 20-inch that was missing the axle nut on one side of the front wheel.

SRAM has spawned at least two different "B-gap adjustment tools" that are supposed to help a mechanic set the angle of the parallelogram to achieve optimal clearance between the upper pulley and the immense cog. However, this derailleur does not want to shift away from that gear once you're in it, no matter what the B-gap is. You take the cable completely off and shove it over there by hand and it settles in like it wants to live there forever, a tree-climbing single-speed.

Hosing could have led to corrosion and silt in the pivots. This would resist the return spring starting the derailleur back toward its released position. Under full cable tension, the parallelogram is folded quite tightly. If little detents had developed from wear, when it's all folded up it might stick. Clearly something is making it stick. I just have to figure out what. But right now, with ski season still nominally underway, it's hard to concentrate on all the variables of temperamental machinery.

I had one bike on my stand for several weeks. First we were waiting for parts. Then ski season got busy again after a lull while we had no snow. I was so far out of the flow of the repair that I couldn't say for sure that I had addressed all of its unique needs. The rider is not abusive, but he's relentless, and has already ridden three bikes into the ground. Indeed, when they dropped this one off the rider's father said, "Let us know if it's time to buy a new one again." And it's only been a couple of years, but between this rider's perpetual motion, and the industry's embrace of disposability, it's not ridiculous to consider having to replace your mid-price bike every two or three years. Well it is ridiculous, but it's become plausible enough to be accepted. I was going to say acceptable, but it should never be -- or have been -- acceptable. But a consumer public well trained by the ephemeral quality of everything else that they fork out good coin for is not surprised when their bike is made to the same exploitive standard.

With this foretaste of the mind-numbing and soul-destroying realities of servicing modern bikes, we both agreed that what we missed was riding our bikes. As much as commuting stresses me because I have to do my daily miles in what passes for rush hour, I have reached the point in driving season where I've turned into a complete asshole behind the wheel. I always hit a peak some time in February and shock myself into mellowing out a bit until I can get the hell out of the car and return to the more satisfying flow of biking.

In February I have to get to work earlier to rack the rental boots that had to sit out overnight to dry, and perhaps take the bandages off of elderly rental skis that I had to glue after the previous day because the bases were starting to delaminate. All of this has to be completed before opening the doors to the day's flood of renters, who will keep us in continuous motion until late afternoon. We're masked, they're masked, we're trying to keep everyone somewhat separated, and the whole slam dance usually obliterates a lunch break. Sometimes it ends with more OT doing service work like mounting bindings or waxing skis, that we couldn't do while immediate demands from the rental and sales counters called for all hands on deck. It no longer energizes me the way it did a couple of decades ago. Now it's just something to get through.

If the day isn't busy, it drags, because we can't get too deep into anything else in case it does get busy. Even if we know it's going to be quiet, because we're getting rain or something, converting the main workshop to bike work involves moving a lot of stuff that doesn't get along with grease, and cleaning the bench completely before moving it back again for the next wave of seasonally appropriate business.

If we had a bike-only shop, I would solicit winter overhauls and custom builds. But even those are less fun now that traditional skills have less value. It's only a rare old codger who wants me to build a set of wheels. I used to like the alternative activities. I still believe in using the season for what it offers, rather than fighting it. It's still reasonable to look forward -- as much as I look forward to anything these days -- to the more consistent rhythm of riding season, now that I can no longer count on a consistent rhythm of winter activities.

Tuesday, February 09, 2021

$15 an hour

 Proponents of trickle-up economics make a compelling case for raising the minimum wage from the current (and longstanding) $7.25 an hour to a comfortable $15. Put money into the hands of workers at the bottom to create a more solid foundation to our economy. It also has considerable humanitarian benefits, but those don't even have a line item at the accounting department. If you can't make your case monetarily in some way, it will fail. Even environmental protection has to resort to cost-benefit analyses of open space versus a cancerous sprawl of raped land. Oh yeah, clean air and water, those are good. Now let's dump this mining waste down this conveniently located stream.

If the minimum wage gets raised to $15 an hour, I will get the most significant raise of my entire working life. I know, what was I thinking? All that shit about never giving up on your dreams runs insidiously into the day to day creep of advancing age, until one day you realize that it may never be too late to hit it big (whatever that means) but that in all likelihood you will die destitute after either a period of extreme poverty or a serious illness that you can't afford to treat. In my defense, I did occasionally tap into freelance income that looked promising before another blowdown or washout interrupted progress.

Kill your dreams, kids. Kill them before they kill you. Know when to quit and quit hard. Either that or turn your back instantly on anyone who hinders your single-minded attention to whatever far-fetched notion of creative success you envision. And you still run greater odds of failure than success. Do your best to enjoy the process in either case.

While the rising tide of higher wages will lift most boats, it will sink some of them. This is not a reason not to do it. But some small businesses won't be able to pay that well on the limited revenues they bring in. They will have to restructure to find the right size, which could mean growing, or shrinking, right down to vanishing completely.

The shop I work for already has to manage a broad array of financial stressors. Until 2020 triggered a truly unprecedented level of interest in what we sell, both the bike and cross-country ski business were gradually dying. Cross-country skiing, dependent as it is on natural snow and reliable winter weather, was suffering worse than biking. Biking masked its decline behind category sales, while the real freedom represented by the road bike of the 1970s and '80s and the mountain bikes of the early boom has eroded greatly. Mountain biking mutated into a sport of staggeringly expensive toys operated mostly on engineered courses. Road biking has similarly chased high dollars, while the open road remains a hazardous venue. Separated infrastructure is just another prison, part of the ghettoization of cycling. Move the undesirables into a separate enclave, preferably contained by a fence. Spend millions to go to fewer places than the road, and if someone complains, call them an ingrate. And that's only in places that have scraped up the investment. Elsewhere it's just a free-for-all.

Our clientele consists mainly of people who would see no personal benefit from raising the minimum wage. Whether they want the modern expensive stuff or not, their buying decision doesn't hinge on their hourly income. In the broader area from which we draw, we have customers who will enjoy better finances, but their improved circumstances might lead them away from bikes entirely. Just giving people more money does not mean that they will spend it on what we offer.

I've written ad nauseam about the challenges faced by outpost shops like ours, and many others beyond the reach of powerful retail chains. Each one finds tendrils of support unique to its area. Major suppliers, meanwhile, follow the understandable practice of courting large accounts and using them as the basis by which to judge all others. If a big company makes concessions on unit price for complete bikes they sell to small, independent shops, they still won't support their marvels any better with parts and tools.

A small shop that can't afford to stuff a warehouse with widgets stockpiled against future obsolescence can't offer as strong a service department to the technolemmings who come looking for bargain-priced expertise. And they'll let you know when you don't impress them sufficiently. The classic case was a local trust funder who breaks things a lot. His propensity, combined with the increasingly temperamental nature of modern componentry, led us to some long and complex repairs before he quit bringing anything to us. He came back from one of his many well-funded voyages to somewhere or other to tell us, "I checked with a shop where they really know what they're talking about..." Are we really ignorant, or am I just really bad at confirming his biases for him? I'm never going to get good at confirming his biases.

Because the tech-obsessed represent an increasing portion of the market for recent stuff, but millions of old bikes remain in service, the tech crowd looks for sophistication on demand, while the majority of riders still just need reliable service on their simple machines. Frankly, I'm with them. Technological inequality is a perfect metaphor for income inequality. Back in the olden days, bikes were very similarly designed across the whole price spectrum. You paid more to get something lighter weight, of better metals, more precisely machined and finished. But your mid-price bike might actually handle pretty nicely, so you could enjoy riding at your price point.

With modern componentry, lower-priced bikes have trashily-made versions of the expensive stuff -- which is itself pretty trashily made. Nothing is intended to last, even if it is intended to hold up to heavy levels of abuse during its short lifetime. If you take good care of your stuff, respecting its vulnerabilities as well as its strengths, expect to pay a lot and undergo a long treasure hunt when you finally need suspension or hydraulics rebuilt. And that's on top of the ongoing expense you will incur with tubeless tires and brake fluid.

Why does this matter to a $15 an hour minimum wage? Overhead expenses. A shop needs to have tools, parts, work fixtures, and perishable fluids on demand for the needy technolemming. As "luxury" features like hydraulic disc brakes are used to fluff up the showroom appeal of mid-price bikes, increasing numbers of riders get recruited to run off the cliff because they didn't know that they should refuse to, and might not have had a viable alternative. A big shop in a heavily populated area can absorb more of these changes as part of its overall financial existence. Well-kept tools will last. Mechanics can be trained in procedures, and get better with practice. A large facility can set aside dedicated space for time-consuming projects that require extreme cleanliness, like anything to do with hydraulics. You can do the work in a clearing you stomp out in the middle of a mucky swamp, but you need to defend that clearing until the job is done. In a small shop, that can tie up a bench for a while, preventing other work from getting done.

Repair type is unpredictable, as is repair volume. No one saw last year's stampede coming. We can expect in general that bike work will pick up in April and run in fairly high waves until late summer. Last year it hit earlier and stayed at flood levels until late summer, tapering gradually into autumn. However, the well-documented shortages of parts hampered our ability to get these riders up and running. Those shortages persist as we roll inexorably closer to the new season.

Meanwhile, Specialized imposed a drastic price increase on bikes already ordered, but not shipped. As of February 1, anything that hadn't left the warehouse automatically jumped in price, even if it was a prepaid special order the Big S had themselves been unable to fulfill. We ordered in good faith. Have a kick in the teeth, little guy! Specialized makes the case that they are squeezed by price increases from their suppliers, and other expenses. A price increase was inevitable. But a small shop subsisting on special orders for high end bikes has to negotiate the increase with the customers who thought that they'd already satisfied the financial part of the transaction, and had only to wait patiently for it to arrive and be assembled. If someone digs their heels in, we have to decide whether to eat the loss or refuse the bike and eat a bigger loss. A loss is a loss. You don't stay in business by operating in the red. Maybe we should start laundering money... The problem is that we got into the bike business because we liked bikes, not business. The more complicated the business gets, the more life it eats for diminishing psychic and emotional reward. The accounting department rolls its eyes. Get the money, by any means necessary!

You may wonder how I can claim to live on such meager pay and still go to the dentist and pay to be tortured. The fact is, about all I spend money on is my teeth, my eyeballs, and two aging cats. My car is so old I expect the frame to collapse every time I get into it. I figure if I can chew my food and see where I'm going I'll be able to cheat the reaper for a while longer. My life choices were guided in part by a resolve to explore the satisfaction of life on a modest income, anticipating that if the global economy ever did get adjusted to make a fairer distribution of proceeds, no one would be upper middle class anymore, let alone wealthy. The more satisfied a person could be with less, the better off they would be. The bike as I found it was an excellent element of such a lifestyle. The bike as the industry has made it is just another expensive toy. And minimum wage is just a number. Somewhere outside of our fantasy economy is a real world in which money has to represent actual value of goods or services, and those goods and services have to support basic survival. The number could be anything: $1 a week, $50 a minute, as long as it relates to the real necessities that form the foundation and framework of a sustainable society.

Tuesday, December 01, 2020

COVID surge meets consumer demand

 As goes the nation, so goes New Hampshire. Cases of Covid-19 are surging. The church we can see from our back windows finally managed to turn itself into a super spreader. Mask use has become almost universal. That's the only good effect: a majority of people are now willing to do the simple things which, if adopted much sooner, would have kept disease spread low enough to make us wonder what the fuss was about. But Americans love to run full-face into crises just to prove to themselves that the danger is real. Then we can brag about our valor, display our scars, and weep ostentatiously for the dead.

Meanwhile, demand for winter recreation equipment is matching the public enthusiasm for bicycling that swept the country during the traditionally warmer months. Here it is, December 1, and the temperature outside is almost 60 degrees (F) at dawn. But this is usually a wintry time of year. People are buying cross-country skis and snowshoes in anticipation of something like normal winter weather at some point between now and May. They're getting their existing equipment serviced. At the same time, riders continue to ride, or want one last tune up before storage, or want their trainer bike spiffed up for its months under a rain of sweat.

Because I haven't had a hair cut since... I don't even remember, I have taken to wearing a bike hat at work. The short brim is less likely to get stuck in something when I'm working close, and I refuse to wear a baseball-style cap backwards. The flip brim also handily holds alternate eyewear when I have to work at the computer.


The bike industry was blindsided by the sudden demand for their goods in the spring. Production had been hampered by the disease breaking out in Asia, where most of the products are made. Then transportation was disrupted by many aspects of the disease and the efforts to contain it. This was on top of smaller production in an industry that has been technologically hyperactive, but economically stagnant, for at least a decade, maybe two. But the winter sports industries can't claim to have been surprised. Our own reps were telling us to beef up our orders months ago as we all observed what was happening in the spring and summer market and extrapolated to fall and winter. In spite of that, now we're not even getting everything we ordered in our routine preseason planning, let alone the extras. We've sold through on some categories and no more is in the pipeline.

The cross-country ski industry has been in decline for even longer than the bike industry. A really nice ski set is still way cheaper than a corresponding bicycle, and is much easier to store, but there's no way to avoid the need for some skills and agility to use them. Also, skis come in categories just like bikes. Each category has its own skill set. A skier might do any number, limited only by budget and time. It makes sense to have two or three options because snow conditions can vary enough to favor one or another within a day or two. But in most places skis don't fit into a multi-mode transportation model very well. I tried to figure out a way to ski to work, but it was always going to take about three hours each way and involve a lot of sidehill slogging on salt-splattered embankments next to a highway.

Because the shop is slammed and our technical staff consists of mostly me, the days are a blur of varied tasks seen through fogged glasses over a mask. If anyone says "it's good to be busy" I always point out that there are limits, and that surge workloads are like getting your whole year's worth of meat intake by having a couple of large pot roasts shoved down your throat. Dry.