Showing posts with label celebrities. Show all posts
Showing posts with label celebrities. Show all posts

Saturday, July 06, 2019

Celebrities, Networking and Trickle-Down Economics

Summer brings to Wolfeboro cars that cost more than your house, and people who can afford several of them. It also brings the brief visit of a television personality who has developed a strong affection for the place.

I used to check out the Forbes 400 every year, to see how our "locals" were doing, but I haven't checked the scores yet this year. The billionaires list is updated to 2019, but the latest 400 I can find is from 2018. No matter. It's just like bird watching. "Oh look, there's a Yellow Bellied Sapsucker. And there's a Market Manipulating Cash Amasser." You don't really need to know. It's just a hobby.

Earlier this week, a woman from one of the lakefront houses called to ask if we sell electric bicycles. I explained why we don't, and mentioned a couple of people in the Millionaire Motorbike Club that I thought she could call for more information. I assumed that they already knew each other, because, over the years, I have found out that most of the super rich in the summer population go to the same church. Indeed, the founder of the MMC has been an evangelist for e-bikes, and has gradually converted nearly everyone in the congregation who used to get around by muscle power alone. I figured this latest inquiry was inspired by his efforts.

As it happened, the founder of the MMC showed up to have flat tires on a jogging stroller repaired. I asked casually if he had heard from Mrs. E-curious. Turned out he didn't know her. She hadn't told me this when I had suggested that she call him. I always imagined that the Sewall Road crowd and the wider circle of financial heavyweights along the lake must get together for regular summer socials, to talk about how to keep the help docile, and what each of them is paying for congressmen these days. I guess not.

Jimmy Fallon sightings were reported before the Fourth of July. We haven't had a visit from him in more than ten years. His wife has bought socks from us. The bike shop holds no attraction to the celebrity set. So we listen to the rumors and see the selfies posted by businesses that sell coffee, food, and beer. Again, more bird watching. I joke that the closest we come to a celebrity encounter is when Mitt Romney has another flat tire.

Late yesterday afternoon, in comes Mitt Romney with a flat tire. So that box is checked for the summer. He did look at bikes with El Queso Grande while I was knocking out the flat tire repair. So there may be more trickling. Meanwhile, I have to get to work for just another summer day.

Monday, July 10, 2017

Man on vacation buys fried dough

New Hampshire's only television station devoted about 30 seconds to tell the viewing public that comedian Jimmy Fallon had ventured down the lake from Wolfeboro to Weirs Beach, where he purchased fried dough. The hardworking Mr. Fallon has had to singlehandedly support the Lakes Region's summer celebrity needs for the past several years. Everyone has to work harder and take shorter vacations these days.

After 20 years in Wolfeboro, former Massachusetts governor and unsuccessful Presidential candidate Mitt Romney finally found his way into our shop this week, to have a flat tire repaired. The day before that, the shop owner had found himself behind Mr. Romney in the line at the Rite Aid pharmacy. He said that Romney looked comfortable and relaxed, dressed for lakeside recreation, and casually groomed. He did not think it was funny when I suggested that one could say, "Eye witness reports unshaven and disheveled Mitt Romney seen buying drugs!"

When Romney dropped the bike off, I was talking to another customer about building up some wheels. I was all too happy to let upper management handle that check-in. At first glance -- as so often happens -- I wasn't even sure the man was actually The Man. I just thought, "hey, that skinny guy looks kind of like Mitt Romney."

The next morning, Jumper Dude fixed Romney's flat tire and did a few other adjustments before leaving to work on the mountain bike trail he's building on Wolfeboro Conservation Commission land adjacent to the Cotton Valley Trail. He reported that, late in the afternoon, he met Romney on the Cotton Valley Trail. I guess that's that for another 20 years.

I had been totally unaware of the Wolfeboro mystique before I accidentally ended up here in 1988. You really never know who might drift through. Sometimes they do it in groups or close enough succession to make it seem like a regular thing. So it becomes part of the economy, while still not solidly reliable enough to lead to motor coach tours and paparazzi. People walk around with one eye out for possible sightings.

Celebrities have a big responsibility to venture into unlikely places to give as many people as possible the chance to act unimpressed by their presence.

Because so few of the A, B, C, D, E and F lists ride bicycles, my reflexes go mostly untested. And I always wonder whether a public figure is relieved or disappointed when they get treated like anyone else in line. I'm sure it varies from figure to figure and day to day. If they catch me at the right point in the afternoon I'm grumpy and semi-dormant anyway.

Saturday, July 05, 2014

Social Worker

Since my colleague George returned from the distant land of Nova Scotia the mood in the workshop has gone from glum and tedious to a facsimile of the old determined chaos. The glory days are gone forever, but we can still have fun doing good work.

Summer business arrived overnight as the Fourth of July weekend began. The Fourth itself was torrentially rainy here, so parades and fireworks were postponed. The forecast probably kept a lot of people away entirely, but the ones who showed up had little else to do but stroll through the shops. We got a lot of repair work done.

Hurricane Arthur rolled past last night. Tropical rain poured down until at least 5:30 this morning. Sunrise revealed a gray-green overcast similar to what we'd been enduring for several days already. But a freshening breeze tore a few pale blue rips in it. Dropping temperatures and humidity foretold the clearing day.

The season of celebrity rumors and occasional actual sightings is upon us. I really wonder how many movie and TV star types who have been reported in town have ever actually been there. I know some really do spend some time here, but it's probably a lot less than the impression created by the gossip. When would they have time to do whatever made them famous if they're lolling by the lake for weeks?

Deep throating pot roast  aside, it's good to see the variety of work that summer brings. With Big G back in action I feel less like the last guy at the Alamo, thinking, "I'm doing this just so we can have Texas? &%#$@# that!" Banter passes the time much better than a solitary battle. Each individual gets more work done.

Sunday, July 07, 2013

Identify yourself!

In a service business you have to ask for people's names and other information.

For some reason, the question, "what's your name?" has always made me uncomfortable. Maybe it's because I was a rather paranoid child. Why do you want to know my name? What are you going to do with that information?

When a name is not required, I don't ask for it. It feels like prying. I'll be the superhero with the secret identity and you be the anonymous citizen whose bacon I save. We'll share a momentary look of understanding and then I'll mysteriously vanish and you go on with your life.

On repair forms I just hand the customer the clip board and say, "could you just fill out the contact info on the top here while I check a few things on your bike?" This legitimately lets me perform necessary tasks like measuring chain wear and checking tire condition while the customer performs the equally necessary task of giving us a way to get their bike back to them when we've finished with it. We see many people only a few times or for a short period every year, so they might remember a lot about us while we only have a nagging feeling we're supposed to know them. So, big smile, give them the clip board, look busy and they will tell us without having to be asked directly, "who the heck are you, anyway?"

Sales people will ask for a customer's name to try to personalize the process. Really good ones actually do manage to establish a friendly atmosphere. Far too many others just look like they were trained to try to establish a friendly atmosphere. When forced into a selling situation because the shop is busy or shorthanded -- in other words nearly any day -- I will always give the clearest and best information I have. I don't need to know anyone's name. As long as I know what I need to know to fit a person to the product, asking their name just feels like prying or manipulation.

This morning I thought of a new approach to try. Instead of asking, "What's your name?" I'll ask, "What would you like to be called?" That way they can give me their real name or make something up...which they might be doing anyway, but this puts me in the position of opening that door and being super accommodating rather than intrusive and possibly authoritarian ("Show me your papers! What's your business here?") or smarmily friendly. I really don't care who you are. I'm here to do the best job for you that I can. In this context that's all we really need to know about each other.

Over time some relationships deepen. Compatible traits emerge through interaction. Or identity grows from accumulated incidents whether it's friendly or merely cordially businesslike. Because it happens naturally it doesn't have that awkward scripted feeling.

A few of our regular customers are prominent and at least one is an actor with a long resume. Other more transient customers might also work in entertainment. In that case, delivering a line in a stilted fashion feels particularly conspicuous. Better just to smile neutrally and keep everything friendly but impersonal. I did hear that one of them got pestered at the dive shop up the street by people wanting their picture taken. He may even enjoy that. But I would tend to believe that it would be more relaxing to be treated as a person rather than a public facility anyone can go up and jump all over.

So...what would you like to be called?

Wednesday, October 24, 2012

Hero Villain Lance

A local athlete came home from some marathon in Colorado with yet another story about what an arrogant, antisocial pud Lance Armstrong is.

The details don't matter. It was something about using his leverage to get into a closed field AND take a preferential starting position. Our local reporter said that the race organizers and other competitors weren't happy about it, but somehow the organizers allowed it. There was grumbling. No one was apparently very disappointed when The Great Man did not hang around to socialize, yet Lance's immediate disappearance after the race offended about as much as his abrupt entry and brusque push to the front row.

One of the hotshots who used to join the Sunday morning riding group a few summers ago, when Lance was still active in or only very recently retired from the pro ranks, would launch into angry tirades about everything that was wrong with Lance any time his name was mentioned.

It occurs to me that the more he's hated, the more prickly and aloof he becomes. As a result he becomes even more hated. Not too many people like to be hated, although some will pretend it's fine with them.

Armstrong began his career with the magic blend of talent and insecurity that breeds greatness. You don't have anything to prove unless you have something to prove. The pursuit of dominance is different from the pursuit of excellence. To be a top athlete you have to win. That means you have to make the rest of the field into losers. Feathers often get ruffled. It's a rare champion who has not pissed somebody off. However, some competitors seem to do that more than others.

Personally I don't care either way. As my brother said, if everyone was doping and Lance still won then he's still the best rider. Among those who have strong opinions, that observation would surely spark a typhoon of excrement. My brother is not a Lance partisan, just a logical observer.

Professional sports are just entertainment. Pro cycling has been oozing with substance abuse since it was invented. If you think about it, the Tour de France was conceived as a publicity stunt to sell newspapers by someone who wasn't going to have to ride it. Tour riders came to hate race founder Henri Desgrange and took every chemical advantage they could get, even if it was the dubious advantages of beer and cigarettes.

Mr. Armstrong is just one among a very large number of people I will never have to deal with personally, about whom I know far more than I need to. I am not excessively aggravated by celebrity news, merely fascinated by the phenomenon. Yes, I would like to receive a little more high-fiber news from my major media outlets. I don't really care about entertainers' meltdowns. Pictures of the Sexiest Woman Alive are equivalent to pictures of the surface of Saturn in terms of the likelihood I will ever land there. But these are people. I have to think that most of them do not deserve the highest adulation or the darkest hatred that they receive because they successfully called attention to themselves. The form of the attention shapes them even if they do have massively dysfunctional personalities and would be jerks even in obscurity.

I reserve judgment because I will never have to deal directly with any of them. Even on the exceedingly rare occasions that one of the local summer celebrities appears in our shop it's very short. They come in, ask for what they want, buy it if we have it and go. It's as if they were normal.