Monday, July 18, 2016

Internet knowledge

The customer who dropped this off at the shop today said he read on the Internet that if your shifter isn't working, put grease in it. I didn't get to hear this first hand, but our fearless leader texted me the pic.

The Internet can be a great resource, but it is also a fantastic vehicle for experienced misinformation and profound misunderstanding.

People frequently ask us to grease their chain. "Grease" is their shorthand term for any kind of lubricant. These are often the same people who say their tire needs to be trued, or that their bike needs a new rim. They don't usually apply their terminology literally before turning things over to us. One exception would be Grandpa Grease, which is our own term for white lith in a spray can. At least half the time, when a grandfather comes in with a bike he's fixing up for for a grandkid, the chain has been blasted with spray grease.

Sunday was a great day for walk-in experts. One guy was explaining to his buddy that you only ever want to ride in a gear that gives you a perfectly straight chain line. He had learned this from his own guru, who apparently rides almost more than humanly possible, and knows everything. At least they were interacting in person.

1 comment:

mike w. said...

The thing i most hated to hear from a customer was, "Something's rubbing." The next thing was,"Can you find a nut (or bolt) to match this?"